Client
Services

Member
Experience

Distribution
Center

Member Experience

✔ Customized client website with 508 capabilities

✔ Members have hundreds of branded and generic items to choose from

✔ Experienced member advocates with an average of 11 years pharmaceutical experience

✔ Pharmacist available for consultation

✔ Call answer times exceed CMS requirements

✔ Bilingual staff of call center agents

✔ Translation services available

✔ Convenient member access to benefits via online, fax, phone, mail

✔ Real time product availability

✔ Our goal is to exceed expectations