
Member Experience
✔ Customized client website with 508 capabilities
✔ Members have hundreds of branded and generic items to choose from
✔ Experienced member advocates with an average of 11 years pharmaceutical experience
✔ Pharmacist available for consultation
✔ Call answer times exceed CMS requirements
✔ Bilingual staff of call center agents
✔ Translation services available
✔ Convenient member access to benefits via online, fax, phone, mail
✔ Real time product availability
✔ Our goal is to exceed expectations