Client Services
✔ All services performed in one centrally located distribution center
✔ Inhouse Call Center exceeds CMS standards
✔ Detailed Call Center metrics provided
✔ Product catalog customized to client specification
✔ Pharmacist available for client and member consultation
✔ Guided implementation plan
✔ Workforce with an average of 11 years pharmaceutical experience.
✔ Commitment to data security
✔ Dedicated client representative to handle your unique needs
✔ Customized benefit solutions
✔ Our goal is to exceed your expectations
Member Experience
✔ Customized client website with 508 capabilities
✔ Members have hundreds of branded and generic items to choose from
✔ Experienced member advocates with an average of 11 years pharmaceutical experience
✔ Pharmacist available for consultation
✔ Call answer times exceed CMS requirements
✔ Bilingual staff of call center agents
✔ Translation services available
✔ Convenient member access to benefits via online, fax, phone, mail
✔ Real time product availability
✔ Our goal is to exceed expectations
Distribution Center
✔ Orders are shipped from our centrally located fulfillment center
✔ High quality packing on every order
✔ Capability to track each order
✔ Orders are shipped via UPS and USPS
✔ All packages are shipped with delivery confirmation
✔ Email confirmation of order receipt and fulfillment
✔ Discreet packaging
✔ Customized software allows for accounting and inventory management
✔ Error resolution